Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
1. 7 Days Dead On Arrival (DOA) Product Guarantee
a. You receive broken item
b. You receive the wrong item
2. 14 Days Return to US
c. You do not want the product you have received (but you must return the item at your expense and the item must be unused)
3. Guaranteed Delivery Time
d. You do not receive them within the guaranteed time (45 days not including 2-5 business day processing)
And 60 days for Argentina, Barbados, Brazil, Fiji, French Guiana, Gibraltar, Jamaica, Lebanon, Mauritius, Mexico, Moldova, Monaco, New Caledonia, Peru, South Africa and Suriname. (Not including 2-5 business day processing)
7 Days Product Guarantee DOA (The products defective on arrival)
If the item arrives broken or is faulty, please do not hesitate to contact us within 7 days from its delivery date, and then follow the 7 Days Product Guarantee.
You may have to return the defective product, which should come with all its components. If a component or accessory is missing, we will ask you to pay for it.
We will cover the return shipping fees.
14 days dislike the products
If you dislike the item for any reasons, you can contact us within 14 days after its delivery date.
Please send us some photos or a video to show the item you received in the same condition as it was delivered to you. After receiving your confirmation, you can send the product back to us.
You will have to pay the return shipping fees.
We will send you a refund of your purchase minus the shipping fees after receiving the product. We will also need to assess the nature of the product as well as confirming that all its accessories are included in the return package and that the product has no further damages.
You are responsible for paying all the customs charges and import duties on the return package.
Guaranteed Shipping Time
You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired.
We do not issue the refund if:
a. Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
b. Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Please contact us before returning a defective item; otherwise the return process may be delayed.
- We can arrange a refund or a replacement of the product after receiving the defective item and confirming that it is indeed defective.
- The return shipping fees will be at the customer’s expense, except in case of DOA.
- If you do not want to pay high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, FedEx, and similar ones.
Please include a note inside the return package by including the following details (this will accelerate your return request):
- Your order number;
- The product ID or name and the quantity;
- A short description of the problem occurred with this product;
- If you encounter any difficulties in returning a product, please do not hesitate to contact us to discuss other forms of compensation.
- If the defect on the product is not related to its manufacturing process, the customer should pay the return shipping fees.
- If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.
- You are also liable for any import duties or taxes incurred during the return process.