DIY Wooden Frame

★★★ Shipping Policy ★★★

How long does it take to process on order?

The item (s) will be shipped within 1-3 business days of received clearly payment. This includes preparing your items, performing quality checks, and packing for shipment.

ATTENTION: TO AVOID ERROR OF ADDRESS, CHECK THE SHIPPING ADDRESS, PLEASE!

What's do ship to address?

We ship to your PayPal of address, you make sure that your address on PayPal the same address on DIYValuePicture store. If you would like to ship to different address, contact us please, as soon as possible.

How do you ship packages?

Packages from our warehouse in Hong Kong will be shipped by EMS or ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 100 countries around the world. However, there are some locations we are unable to ship to. If you happen to be from one of those countries you will contact to us.

How long does shipping take?

Please understand that transit and delivery times vary depending on your area as well as your country's security & customs policy.

These are our estimates click HERE

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says "NO INFORMATION AVAILABLE AT THE MOMENT".

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How do I cancel my order?

All orders can be cancelled which has not been processed. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

★★★ Payment ★★★

You can paying for the items using PayPal or Credit Cards.

The reasons why we suggest you use PayPal:

• Payment is traceable. By using your PayPal account, you can trace the status of your payment.
• When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account).
• When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

NOTE: Your order will be shipped to your PayPal address. Please ensure that it is correct and complete.

If you require any further information or assistance, please do not hesitate to contact us.

★★★ Return Policy ★★★

Your satisfaction is our #1 priority.

Therefore, you can request a refund or reshipment for ordered products if:

1. 7 Days Dead On Arrival (DOA) Product Guarantee

a. You receive broken item
b. You receive the wrong item

2. 14 Days Return to US

c. You do not want the product you have received (but you must return the item at your expense and the item must be unused)

3. Guaranteed Delivery Time

d. You do not receive them within the guaranteed time (45 days not including 2-5 business day processing)

And 60 days for Argentina, Barbados, Brazil, Fiji, French Guiana, Gibraltar, Jamaica, Lebanon, Mauritius, Mexico, Moldova, Monaco, New Caledonia, Peru, South Africa and Suriname. (Not including 2-5 business day processing)

Complete information: Return Policy and Our Guarantees